FAQ
Cantaloupe Go Consumer FAQs
Q: How do I reset my password?
A: To reset your password:
- Login in to your online Three Square Market account.
- Select Forgot your password? to enter the email associated with your account.
- Select the Send Recovery Email button, then check your inbox after 3-5 minutes.
The password recovery email will come from developers@tkc32m.com. Be sure to check your junk/spam folder if you don’t see it immediately.
Q: How do I get a refund?
A: On the kiosk at your location, tap the Help icon in the lower left corner of the screen to contact the individual listed there for a refund. If there isn’t an individual listed, please contact Cantaloupe via email at contact@tkc32m.com or via phone at 715.386.2233.
Q: Why isn’t my item scanning?
A: There are a few reasons why the item may not be scanned.
- The product’s UPC (universal product code) is not associated with that item.
- The item is not added to the store.
- The barcode is not being properly scanned.
If this issue continues, please contact the store manager (via the Help icon in the lower left corner of the screen) and inform them of the error and the item.
Q: Why can’t I login to a different kiosk?
A: Your account is linked to a specific location’s kiosk, so you are not able to log in to kiosks at other markets. If you need to change stores, please collect a refund for your remaining balance from your previous store manager (see instructions below for contact info) and contact us via email at contact@tkc32m.com or via phone at 715.386.2233 with the following information: the email associated with your account, and your new store ID. You can find that info by tapping the Help icon in the bottom left corner of the kiosk screen.
Q: Why did I not get my change back?
A: Some kiosks don’t have bills or change dispensers. If you’re asked to enter an email to collect change, please contact the store manager (via the instructions below) and they will credit you with your change.
Q: How do I get a receipt for my purchase?
A: If you’d like a receipt, please contact the store manager (via the instructions below) with the time, date, and items purchased. They will email you a copy of your receipt.
Q: How do I find out who the store manager is and how do I contact them?
A: In the bottom left corner of the kiosk screen, there is a Help button. Select that button to pull up the store manager’s contact information.
Q: Can Three Square Market (or Cantaloupe) handle refunds/account balance payouts/provide change?
A: You should always contact the store manager for your location as a first step. If you are unable to identify or contact the store manager, reach out to Cantaloupe’s Customer Support team via email at contact@tkc32m.com or via phone at 715.386.2233 and we can help connect you with the right contact.
Q: How do I redeem loyalty points?
A: You can redeem points as a payment option. Just select the items you wish to purchase with points and add them to your cart. In the cart, you’ll see a button that says Redeem Points. Please note, this is a feature that the store must have enabled.
Q: How do I use my voucher?
A: To use your voucher, login to your account on the kiosk. Scan the barcode on the voucher, and the voucher amount will be added to your account.