Vendmanager Dashboards were built with one purpose: turn vending data into decisions that move your business forward. Whether you’re optimizing service performance, monitoring wholesale operations, or evaluating employee productivity, these dashboards help you uncover the insights that matter—fast.
Here are 7 real-world insights you can act on today:
1. Track and Improve Service Response Times
Dashboard: Service Call KPI
Filter service calls by priority (High, Medium, Low) and timeframe (30/60/90 days) to uncover:
- Average time to order and receive parts
- Response time from first visit to closure
- KPIs for first-time fix rates by engineer
→ Use it to reduce time-to-resolution and spot bottlenecks.
2. Identify Repeat Problem Machines
Dashboard: Service Call KPI
Surface machines with multiple service calls in a short timeframe.
→ Target these machines for upgrades, deeper diagnostics, or more frequent maintenance.
3. Monitor Service Call Backlogs in Real Time
Dashboard: Service Calls Outstanding
At-a-glance view of all open service calls, categorized by status:
- Awaiting parts (ordered/delivered/fitted)
- Assigned vs. unassigned
→ Prioritize action where it’s most needed and improve closure rates.
4. Optimize Technician Efficiency
Dashboard: Service Calls Outstanding
Gain insights into resolution times and in-field engineer client response performance.
- Number of calls completed
- First-time fix percentage
- Time to complete visits
→ Use to set benchmarks, coach underperformers, and schedule smarter.
5. Spot At-Risk Machines Before They Fail
Dashboard: Operations Machine Overview
Track machines with:
- No telemetry for 24+ hours
- Not visited in 14+ days
- Frequent sellouts or low stock
→ Proactively service or visit machines to protect uptime and revenue.
6. Manage Wholesale Order Flow at a Glance
Dashboard: Wholesale Outstanding
View open orders across fulfillment stages:
- Picked vs. delivered vs. in transit
- Orders held due to stock issues or account status
→ Resolve stuck orders faster and improve customer satisfaction.
7. Understand Order Aging and B2B Gaps
Dashboard: Wholesale Summary
Track:
- Average age of open wholesale orders
- B2B orders waiting for fulfillment
→ Improve supplier coordination and close out old inventory faster.
Ready to See the Dashboards in Action?
These insights aren’t just numbers—they’re decision-making tools that put you ahead of problems and in front of opportunities.