Cantaloupe Privacy Policy

Effective Date: November 17, 2016

Last Updated: July 17, 2023

Cantaloupe, Inc. and its affiliates, including, but not limited to Three Square Market, (collectively referred to herein as “Cantaloupe”, “we”, “our” or “us”), recognizes the importance of protecting your privacy and provide this Privacy Policy to help you better understand how your information is collected, used, and shared and your rights regarding your information. We may collect information from visitors, customers and any other individual or entity (“Users”, “you”, or “your”) who visits our Digital Properties or who otherwise communicate with us.

This Privacy Policy applies to data collection by Cantaloupe wherever you interact with us, including but not limited to your use of the website, www.cantaloupe.com and all other Cantaloupe-related sites, digital properties, and mobile apps (“Digital Properties”) as well as on the telephone and any other applications, software, communications, capabilities and services (“Services”).

If you do not agree with this Privacy Policy, please do not interact with us or use our Services.

Personal Information We Collect

We and our vendors and service providers collect, receive, and develop several categories of personal information about you depending on the nature of your interactions with us:

We collect contact information.  Contact information typically includes your name, business name, email address, mailing address, and phone number.

We collect account information. When you register with our Digital Properties or for our services, we collect account credentials such as username and password, and any other registration information.

We collect payment information.  We collect debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment to fulfill orders placed for our products and services.

We collect location information. We collect your general location when you access our Services, using your ZIP code and Internet Protocol (“IP”) address.

We collect online identifiers. For example, we collect IP address, unique device ID, and other information about your device.

We collect Internet and network activity information.  If you use our Digital Properties, we collect information about the browser you are using, as well as device identifiers. We may look at what digital property you came from, or what digital property you visit when you leave us. We may collect page interaction information (such as how long you visit our Digital Properties or areas you navigate to, what search terms you enter), and methods you may use to browse away from the page. We collect this information using cookies and similar technologies described in the Cookie Policy below.

We collect information you share through the Services. We collect content you submit or make available when you use our Services, including any parts of the Services that let you interact with other Users or share content publicly.

How We Collect Personal Information

We and our vendors and service providers collect personal information about you from various sources, directly and indirectly, including from the following:

We collect personal information directly from you. For example, we collect information if you contact us. We collect information if you use our Services. We may also ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities.  If you elect to engage in these activities, however, you may be required to provide personal information, such as your name, mailing address, and email address. In all cases, we will collect this information if you voluntarily submit it to us to use.

We collect personal information from cookies and similar technologies.We use tracking tools like browser cookies and web beacons to collect information from and about you. We collect information when you interact with our Digital Properties, our ads, and our emails that we or our vendors or service providers send to you. We collect information about Users over time and across devices when you use our Digital Properties, and we may have third parties collect information in this way, as well.  Learn more about these tools, how we use them and how you can control them by reviewing our Cookie Policy below.

We get personal information about you from vendors or service providers we hire to work on our behalf and from other sources. Other parties may give us information about you. These other parties may include business and marketing partners and social media platforms that give us information they have collected either directly or indirectly from you. For example, vendors that host or maintain our Digital Properties may also give us information. Our marketing agencies, advertising technology vendors, and analytics providers may also provide us with information.

We combine information. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from another party with information we already retain. We may also aggregate your information with other consumers’ information to understand preferences and trends over time.

How We Use Personal Information

We use the categories of personal information described above for the following purposes:

We use personal information to provide and administer the Services. For example, we use your personal information to facilitate communication with you.

We use personal information to fulfill transactions. For example, we use your personal information to process your payments or orders for our Services.

We use personal information for advertising, marketing, and analytics purposes. For example, we may use your personal information to:

  • learn more about you by linking your data with additional data through third-party data providers or analyzing the data with the help of analytics service providers;
  • identify unique Users across devices;
  • tailor advertisements across devices;
  • improve our Services and develop new products, services, and features;
  • analyze trends and traffic, track purchases, and track usage data; and
  • advertise the Services on third-party websites, Digital Properties and applications.

We may use personal information for safety, security, compliance, and due diligence purposes. We may use information to protect our company or others.  We also may use information to protect, our Services, as well as to detect and investigate activities that may be illegal or prohibited. We will use certain pieces of personal information to verify your identity if you make requests pursuant to this Privacy Policy. The verification steps and the pieces of personal information that we request may vary depending on the sensitivity and nature of your request.

We may use personal information to provide support and respond to your requests or questions. We use information to contact you in response to your feedback or other matters related to our relationship with you (such as about this Privacy Policy or our Terms of Use.

We may use personal information to test, develop, analyze, and improve our products and services. We may use your personal information to make our Services better. We may use your personal information to customize your experience with us and to conduct research and analysis.

We may use personal information to comply with any legal obligations and enforce our legal rights. For example, we may use personal information to exercise contractual rights, to comply with financial reporting obligations, court orders, warrants, or subpoenas in accordance with applicable law.

We may use personal information as otherwise disclosed or permitted by law, or as we may notify you from time to time.

Lawful Bases for Processing

We process personal information as follows:

We process your personal information with your consent. For example, we process your personal information, with your consent, to provide you with communications and Services. You may revoke consent at any time. You understand that withdrawal of your consent will not affect the legality of our treatment of your personal information while your consent was in place.

We process your personal information when necessary to perform our agreements with you. This includes the terms and conditions that govern your participation in or use of our Services.

We process your personal information in pursuit of our legitimate interests. Examples of these legitimate interests include operation and improvement of the Services, personalization of content on our Digital Properties, and protection of our company and others from fraud or security threats.

We process your personal information when necessary to ensure compliance with a legal obligation to which we are subject. From time to time we may also need to process personal information to comply with a legal obligation, if it is necessary to protect the vital interests of you, the company,  other data subjects, or if it is necessary for a task carried out in the public interest.

With Whom Do We Share Personal Information

We will share personal information with vendors and service providers who perform services on our behalf. For example, we share information with vendors who send emails on our behalf.

We also share information with companies that help us manage and operate our Digital Properties and fulfill purchases, including, but not limited to, our eCommerce platform and payment processor, Shopify.  To understand how Shopify collects, processes and stores your personal information, please review Shopify’s Terms of Service or Privacy Statement.

We also share information with other parties like advertisers and advertising networks, social media companies (including, but not limited to, Facebook and LinkedIn), and ad tech companies that assist us in marketing and advertising our Services. We may also share information with service providers that help us investigate and prevent data incidents or audit our business and financial statements.

We may share your personal information with our business partners, including for marketing purposes. For example, we may share personal information with other parties who co-sponsor a promotion or our content. Some of these partners may send you information about products or services by mail or email. They may share your information with others.

We may share your personal information with a successor to all or part of our business. For example, if part of our business is sold, we may include customer information as part of that transaction. We may share your information if there is a similar change to our corporate structure. We may also share your information with others as they conduct diligence of our corporate changes.

We will share your personal information with other parties as necessary or required by law. For example, we may share personal information to respond to a court order or subpoena.  We may also share information if a government agency or investigatory body requests it. This includes sharing your information with the US government. We may also share your information in order to enforce our agreements, and to protect the rights of others. We may also share information when we are investigating potential fraud. We may share personal information for other reasons we may describe to you from time to time as permitted by law.

Data Protection Rights

We value your rights with respect to your personal information. Depending on the jurisdiction where you reside, your rights may include any of the following.

  • Information. You may have the right to request confirmation of whether we store, use, or share any of your personal information and be informed about with whom your personal information has been shared.
  • Access. You may have the right to request copies of your personal information.
  • Rectification. You may have the right to change or modify your personal information that you believe is out-of-date or incorrect.
  • Erasure. You may have the right to request erasure of your personal information held by us, subject to certain exceptions as prescribed by applicable law.
  • Restrict processing.  You may have the right to restrict our uses of your personal information under certain circumstances as prescribed by applicable law.
  • Data portability. You may have the right to request copies of your personal information in an electronic format and request that we send that information to you or another third party under certain circumstances as prescribed by applicable law.
  • Object to processing or withdraw consent. You may have the right to object to our use of your personal information or withdraw consent where you have given it.
  • Avoid automated decision-making.  You may have the right not to be subject to a decision based solely on automated processing, including profiling, if this has a legal or other significant effect on you as an individual, subject to certain exceptions as prescribed by applicable law.

We will comply with individuals’ requests, including access, correction, and/or deletion of the personal information we store in accordance with the applicable law that applies to an individual.

We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations. For example, we may retain personal information as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests.

We will take reasonable steps to verify your identity prior to responding to your requests.  The verification steps will vary depending on the sensitivity of the personal information and whether you have an account with us.

You can also designate an authorized agent to make a request on your behalf. If you use an authorized agent, please include written permission that you have designated that agent to make the request, or proof of the agent‘s power of attorney. We may follow up with you to verify your identity before processing your authorized agent’s request.

You may exercise the above rights by emailing us at: [email protected].

Other Choices You Have

You can opt-out of receiving our marketing messages. To stop receiving our promotional emails, you can follow the instructions in any promotional message you get from us. You may request to be removed from email, postal, phone, or other lists by emailing us at [email protected] or by calling us at 888.561.4748.

Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to  your questions or emails related to purchases you make regarding our Services. You can control our use of certain cookies and other tracking tools. We collect information about Users over time and across different websites, Digital Properties and devices. To do this, we and our vendors use several common tracking tools, such as browser cookies, web beacons, and similar technologies. To learn how to manage how we  and our vendors  use cookies and other tracking tools, please review our Cookie Policy below.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Cantaloupe, Inc.

101 Lindenwood Drive, Suite 405
Malvern, PA 19335 USA

Phone: 888.561.4748

Email: [email protected] 

Website: https://www.cantaloupe.com/